Returns & Exchanges
WHEN DO YOU RECEIVE YOUR ORDERS?
The delivery time is 48 hours to the address you indicate, from the moment it leaves our facilities, excluding weekends and holidays. If you are absent, the transport agency will contact you to make a new delivery attempt. delivery.
Our shipments are made with the companies Correos, GLS, SENDING, etc., which are a benchmark in the parcel sector.
*During sales, Christmas, or Black Friday, the delivery date may be affected.
CAN I RETURN OR EXCHANGE MY ORDERS?
In the case of CHANGE your ORDERS, THE FIRST CHANGE will be free, this allows you greater comfort when adjusting the size or color of your Shoes. Once the change has been processed, the parcel company delivers the new pair to you while picking up the one you want to change, this way with a single process, you have your change and your return resolved.
If what you want is a RETURN of your ORDERS, you contact us to process the return, and once the footwear is received and reviewed in our warehouses, the total amount of the footwear ordered will be refunded to the same platform where the payment was made. , card, PayPal, etc., but never shipping costs.
THE PERIOD TO RETURN OR EXCHANGE YOUR ORDERS IS 14 DAYS.
IS IT POSSIBLE TO MAKE MORE THAN ONE EXCHANGE OR RETURN?
In the event of a second exchange or subsequent return action, €5 would be deducted from the amount of the shoe and shipping costs would not be refunded.
If you want an exchange for a size that is already out of stock, the management would have the same conditions as a return, the full amount of the shoe would be refunded, but not the shipping costs.
HOW TO PROCEED TO MAKE AN EXCHANGE OR RETURN?
To make your return or exchange, call us at 675 95 52 80 or send us an email at uomoscarpa@gmail.com
Our customer service hours are Monday to Friday from 10:00 a.m. to 6:00 p.m.
WHAT HAPPENS IF THE PRODUCT THAT ARRIVES TO ME HAS A MANUFACTURING PROBLEM?
All our products have a guarantee, and an exchange or return will be made at no cost to you.
All products are reviewed by our quality department upon receipt in our warehouses, in the event that it is proven that what occurs is a deterioration due to the use of the footwear and not due to quality problems, returns or exchanges would not be allowed. of products, and may penalize up to 100% of the amount.
WHAT HAPPENS IF THERE IS A PRICE ERROR ON THE WEBSITE?
Telematic errors in prices on the website do not affect the shipping of the model. Therefore, if by telematic error a shoe marks a price that is not correct, it will not be shipped unless the correct amount is paid.
WHAT HAPPENS IF A PRODUCT IS SOLD OUT?
Our models are updated and changed throughout the season, this means that models that are out of stock are replaced by others. So, if you like a model, don't hesitate to buy it before it runs out.
IS WEB PAYMENT SECURE?
Our website has the so-called SECURE PAYMENT offered by the Shopify platform, this means that your payment data is encrypted to make a completely secure and reliable payment. Your card details or the payment method you use will not be stored.